New Case Study – ‘Creating Trust Based Relationships’


Fiona Sheil was responsible for co-ordinating NCVO’s programme of seminars, training and advice work on public service commissioning and procurement. Fiona left NCVO in October 2013 but we have retained her blog posts for reference.

Creating Trust Based Relationship – The Adolescent and Children’s Trust (TACT)

This case study explains the structure and process of developing trust-based relationships between the voluntary sector (and specifically public sector) funders in challenging times.

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This is based on the skills and best practice of the voluntary sector fostering agency TACT. We detail their methodical and open approach to developing sustainable relationships with all their partners. Their approach is explicitly transparent, build on discussion, compromise, and sticking very clearly to their mission at all times. Ultimately, this has rewarded TACT with better service outcomes, sustainable relationships, and a significant and sustainable rise in their contract income.

Download the Creating Trust Based Relationships case study.

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